OMEGA Boutique - Somerset Collection in Troy, MI Closed now

Reviews about OMEGA Boutique - Somerset Collection

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  October 16, 2019, by Silver Eagle
  I bought an Omega speed master from the boutique on new year's eve. It was treated their with respect and courtesy and took the watch home, when i posted the pics on forums every one complemented the wooden box that the boutique was nice enough to give me instead of the leather red box that usually comes with it. I later found an issue with the chronograph that i did not like, nothing wrong with the watch, and the chrrono runs perfect but when i push the start button it jumps ever slightly backwards before it goes smoothly forward, so subtle that it is difficult to notice with the naked eye and you have to film it with a close up to show it. I told them about it on the phone just two days after having the watch, they offered taking it to the service under the warranty so they can find out if anything wrong with it, I said i do not want to service a watch of 2 days old and i would like to have it replaced by a new one. They NEVER DENIED ME THAT REQUEST, and they did bring a new watch with all the factory seals and replaced my cards to reflect the new serial number and I could not be any happier. They really are not obliged to replace the watch, yet they did to satisfy me. And sure they did win me over. I feel safe when am purchasing from them and my next watch (SM300 master coaxial…hmmmmmm) will be from them, they won me over. Thanks to every one in the boutique, you guys are a reflection of what a real respectful business should be.