MetrolineDirect in Troy, MI Open now

Reviews about MetrolineDirect

• ★ ☆ ☆ ☆ ☆

  December 24, 2019, by Julie Vaughn
  My first experience ordering with this company was great, however, when I placed a bulk order things went really bad. As a result, I would give this company 0 stars if I could. I opened my "sealed" package to find a very key component to my purchase was missing from all 10 of my items. Called them to inquire about it and after speaking with a combative "supervisor" it was concluded that this is my fault (and should check to make sure someone in my company did not tamper with the boxes) and they are not responsible for their packages after they are "sealed" and sent to customers. He then said he had to believe his packaging supervisor over me...I should look at it from his perspective. Then, the "supervisor" was SOOO gracious to offer to charge me $15 per item I was missing (I was missing 10 of them!), to have them mailed to me. He then offered to review his security footage of my package being filled/shipped, to prove to me these items were included in my order. I'm hoping after they "review" their security video, this company will realize their error. If this is not resolved, I will be contacting the Better Business Bureau. This is an example of how not to treat customers!